Terms of sale

Last updated: March 2026

These Terms of Sale govern the purchase of products offered on this website. By placing an order, you acknowledge that you have read and agreed to these Terms without reservation.

1. Purpose

These Terms of Sale define the rights and obligations of both parties in connection with the sale of products offered on the Moonwell website.

They apply to all orders placed on the website.

2. Products

Moonwell strives to present products as accurately as possible.

However, all descriptions, images, and product details are provided for informational purposes only. Slight variations may occur.

Moonwell reserves the right to modify or discontinue any product at any time without notice.

3. Pricing

All prices are displayed in USD.

Prices applicable to your order are those shown at the time of purchase.

Moonwell reserves the right to change prices at any time. However, the price charged will be the one confirmed at checkout.

4. Orders

Any order placed constitutes an offer to purchase.

An order is considered accepted once a confirmation email has been sent.

Moonwell reserves the right to refuse or cancel any order in cases including:

  • Suspected fraud
  • Inaccurate or incomplete information
  • Payment issues
  • Product unavailability

5. Payment

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay

All payments are processed securely through trusted payment providers.

6. Shipping

Moonwell ships to the United States and other international locations.

Estimated delivery times:

  • Processing time: 1–2 business days
  • Shipping time: 5–10 business days
  • Total estimated delivery time: 6–12 business days

Delivery times are estimates and may vary.

7. Returns & Right of Withdrawal

Customers have 30 days from the date of delivery to request a return.

To initiate a return, please contact:
contact@moonwellstore.com

Full details are available in our Refund & Return Policy.

8. Refunds

Timeframe

Refunds are processed within 5–10 business days after the returned item is received and inspected.

Conditions

To be eligible for a refund, the product must be:

  • Unused
  • Undamaged
  • In its original packaging

Defective or damaged products may be refunded or replaced.

Method

Refunds are issued to the original payment method.

9. Product Use

Products must be used in accordance with applicable regulations and instructions.

Moonwell shall not be held responsible for improper or unintended use.

10. Limitation of Liability

Moonwell shall not be liable for damages resulting from:

  • Improper use
  • Non-compliant use
  • Misuse of the product

11. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws.