Refund policy
At Moonwell, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
To start a return, please contact us at:
contact@moonwellstore.com
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear on your account
Non-returnable items
Certain items are non-refundable, including:
- Used products
- Items not in original condition
- Products returned after the 30-day period
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
contact@moonwellstore.com
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
contact@moonwellstore.com
Contact
For any questions regarding this policy, please contact us:
contact@moonwellstore.com