Shipping policy
Last updated: March 2026
This Shipping & Delivery Policy is designed to provide clear information regarding the processing, shipping, and delivery of orders placed on Moonwell.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Locations
Moonwell currently ships to multiple countries, including the United States and other international destinations.
Shipping availability may vary depending on your location.
2. Shipping Costs
Shipping costs are clearly displayed at checkout before completing your purchase.
Moonwell is committed to full transparency — no hidden fees will be added after your order is confirmed.
3. Processing & Delivery Times
Orders are typically processed within the following timeframes:
- Processing time: 1–2 business days
- Shipping time: 5–10 business days
- Estimated total delivery time: 6–12 business days
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that delivery times are estimates and may vary due to external factors such as logistics delays, customs processing, or high demand.
4. Order Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
If tracking is available, a tracking number will be provided.
For any questions regarding your shipment, please contact our customer support team.
5. Carriers
Moonwell works with trusted shipping partners to ensure reliable delivery.
The carrier used may vary depending on your location and order details.
6. Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Once an order has been shipped, the address cannot be modified.
Moonwell is not responsible for delivery issues resulting from incorrect address details.
7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they are shipped.
Once shipped, the order must follow the return process.
8. Damaged Packages
If your package arrives damaged, we recommend refusing the delivery if possible.
Otherwise, please contact our support team as soon as possible.
Please include:
- Your order number
- Photos of the package
- Photos of the product (if applicable)
We will review the issue and provide an appropriate solution.
9. Missing Items or Issues
If an item is missing from your order, please contact our support team promptly.
Include:
- Your order number
- The missing item
- Details of the issue
10. Incorrect or Defective Products
We strive to ensure all products are accurately described and delivered as expected.
If you receive an incorrect or defective item, please contact us for a resolution (replacement, return, or refund).
11. Returns
Moonwell accepts returns in accordance with our Refund & Return Policy.
You have 90 days from the date of delivery to request a return.
To initiate a return, please contact:
contact@moonwellstore.com
Contact
For any questions regarding shipping or delivery, please contact us:
contact@moonwellstore.com