Payment Policy

Last updated: March 2026

Moonwell is committed to providing a secure and transparent payment experience for all customers.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay

All payments are processed through secure and trusted payment providers.

2. Currency

All transactions on this website are processed in USD (United States Dollars).

The total amount of your order will be clearly displayed before completing your purchase.

3. Payment Authorization & Confirmation

When you place an order, your payment method is immediately charged to authorize the transaction.

Once the payment is successfully processed, you will receive an order confirmation email.

If the payment is declined or flagged as suspicious, the order will not be completed.

In such cases, you may be asked to use an alternative payment method.

4. Order Verification

To prevent fraud, Moonwell may perform additional verification checks before processing an order.

These checks may include:

  • Email confirmation
  • Shipping address verification
  • Order detail validation

In some cases, additional verification may be required.

Moonwell reserves the right to cancel any order that cannot be verified or appears suspicious. A full refund will be issued if applicable.

5. Failed or Declined Payments

If a payment fails or is declined:

  • The order will not be processed
  • No product will be shipped

You may attempt the payment again using a different method.

If you notice a charge without receiving an order confirmation, please contact our support team.

6. Order Cancellation

If you wish to cancel an order after payment, please contact us as soon as possible.

Orders can only be canceled if they have not yet been processed or shipped.

Once shipped, the order cannot be canceled and must follow the return process.

7. Refunds

Refunds are issued in accordance with our Refund & Return Policy.

Once approved, refunds are processed to the original payment method.

Please allow up to 5–10 business days for the refund to appear, depending on your financial institution.

8. Fraud Prevention

To ensure secure transactions, Moonwell may conduct automated or manual fraud checks.

We reserve the right to suspend or cancel any transaction that is identified as high-risk or potentially fraudulent.

Contact

For any questions regarding payments, please contact us:
contact@moonwellstore.com